Payment
Is the on-line payment of my order with you safe?
Any on-line payment-method that we offer you is always offered via a secure and encrypted SSL Extended Validation connection.
This means that it is not possible for third parties to intercept the data during the transaction. You can verify the encrypted and secure connection by looking at the address bar of your browser. There should be a green colored padlock there.
Are your prices including VAT?
All prices mentioned on our website include 21% Dutch VAT.
Is this a subscription service?
NO. TrackerPhone is not a subscription service. If you choose to purchase Credits, it is a one-time, transaction.
How long will my Credits stay valid?
Your Credits will never expire.
Can excess Credits be reimbursed to my bank account?
Unfortunately it is not possible to get your remaining Credits reimbursed. This has to do with high transaction costs and bank fees.
We generally advise to not purchase more than the minimum amount the first time you try our services.
How can I purchase Credits?
After signing up for an account, you can purchase Credits by clicking the button
‘BUY CREDITS’.
You can pay with PayPal, IDeal, Credit Card, and Bancontact. Payment methods may vary locally.
What are the costs?
| # | Name | Price |
|---|---|---|
| 1 | Voice Message | 2 credits |
| 2 | GPS trace | 2 credits |
Usage
Do I have to download or install any software?
No, all functions are online. You don’t need to install anything.
Can I also trace a mobile number from another country?
Yes, our service works with just about every mobile number in the world.
As an investigating officer, can I use your service during an investigation?
Yes, that’s possible. We offer a public service for which no special authority is required.
Can I also locate a fixed phone number?
No, only mobile numbers can be located. If you need to look-up a landline, look for a reverse number lookup on google.
My phone was stolen, can TrackerPhone find it?
Yes, this should be possible with our GPS-Trace, provided the thief opens the SMS. Should the thief open our SMS out of curiosity, then can turn on the GPS antenna and find the exact location. TrackerPhone will then Email you this location within seconds. Except for location, you will also get a email with the phone’s IP address. If it concerns a WIFI connection ,then the police can request the telecom provider to provide the address of that subscriber and get you your phone back.
As a free alternative, can first try to locate your phone via the Google / Apple.com. If you own an iPhone, you could use the 'Find My iPhone' function in iCloud to determine the exact position. If you own an Android, you could try to log in to your google account and find your phone via their free service.
How can I trace the location of my mobile phone?
You can trace the location of your mobile phone with the GPS-Trace.
The GPS-Trace can give you the exact location.
How does the GPS Trace work?
When you execute a GPS Trace, a SMS is sent to the mobile phone.
As soon as the contents is opened, TrackerPhone will try to find out the exact location by turning on the GPS antenna and localising its IP address. Whether or not the GPS trace succeeds, depend on the interaction with the phone user. Whenever the GPS trace succeeds, you will receive two emails.
The first one containing an estimated location based on the phone’s IP address and the second one containing the exact location acquired from the phone its GPS antenna.
What is so special about your SMS service and how does it work?
Our SMS service differs from others in that we allow you to enter any desired name or number in the ’from’ field. This means that the receiver will think the SMS was sent by : ‘Anonymous, ‘God’ ‘Your-name’ or anything else imaginable as long as it is in accordance with local legislation.
What is a Voice Message and how does it work?
A Voice Message is a way to:
- surprise someone with a nice/funny message
- send a message while you stay anonymous.
A Voice Message works in the following way:
1 – You enter the telephone number of the person that you want to reach.
2 – You enter the telephone number you want the receiver to see on their screen.
3 – You write the message you want the receiver to hear.
TrackerPhone will call the number you specified and the receiver will see an incoming call from the phone number you wanted him/her to see. As soon as the receiver picks up, TrackerPhone reads the message aloud in the voice that you have selected. You can also repeat the message a few times if wish.
Account & Privacy
Why do I have to sign up for an account?
You need an account, so we can keep track of your Credits. There are also some functions, like the GPS trace, where we send an email with confidential information to your account.
How do I delete my account?
You can delete your account at any time, by logging in and going to
‘Account management’.
Below your personal details you will find a button 'Delete my account'.
By clicking on this button all of your personal and confidential information is destroyed. Please keep in mind that if you had any Credits left that these will also be destroyed.
What information does TrackerPhone store , and why?
TrackerPhone saves your email and user history.
These are essential for our services to work correctly. You can see, edit or deleted your information any time you wish.
TrackerPhone does not share or sell your information with third parties.
For more information, please refer to our ‘Privacy policy’ at the bottom of this page.
What will show up on my bank statements?
Bank statements will show: Cros - Corp Investments Limited via PADDLE, PAYPAL or STG MOLLIE PAY.
What do I do in case of a malfunction?
If you are experiencing a problem, please contact us through the SUPPORT form.
Please report to us what page malfunctioned, what you were doing shortly before it happened and what exact information you entered on the page.
Also ,print-screens are very useful.
I do not want to be traced. How can I rule out my phone number?
We have established a do-not-trace-me registry to protect your privacy.
Anyone can opt out by entering their number into this registry and pressing the ‘Send’ button.
Within 1 minute you will then receive a SMS with a code. When you fill in this code on our website, we know that the phone number you entered actually belongs to you and the phone number is automatically excluded from future tracing. You can find the do-not-trace-me-registry at the bottom of this page.
According to the law, when am I allowed to retrieve a phone’s location?
Due to the fact that TrackerPhone can be used worldwide, clients should be aware of local legislation.
In general TrackerPhone can be used to track a mobile phone if:
- It is your own phone.
- Your phone was stolen.
- You want to trace your children (under 16 years of age).
- You want to trace the location of someone over whom you have the authority to do so.
- If you got explicit permission from the person you wish to trace
- Your trace is for business use and you have a contract with this person.
You cannot use TrackerPhone if:
- The person does not want you to trace them.
- You do not have explicit permission of the person you wish to trace
- You want to trace a person without their knowledge & consent .
There are many more situations in which by law you are or are not allowed locate a phone.
To be 100% certain of what you are allowed to do in your country, always seek professional guidance before you attempt trace a phone that is not yours.
GPS trace
I did not get an email with the location yet. What should I do?
To get a location, we need the person to open the tracking link inside the SMS.
As long as this does not happen, TrackerPhone cannot activate the built-in GPS.
Sometimes the phone is turned off or the phone number is no longer active.
If this is the case, the SMS will not arrive on the phone.
You can check the status of the SMS you sent. To do this log-in to TrackerPhone and select “Account history” from the menu. Scroll down until you see “GPS Trace history”. At the end you can find the status.
If a phone was offline, the SMS will be delivered as soon as the phone is switched on again.
I only got one email with the estimated location. When will I get the second email.
When you get only one email, it means the person opened the SMS and clicked on the tracking link.
However, access to the built-in GPS was blocked of the GPS was disabled. Newer phones tend to do this and there is no way to bypass this.
What you can do is send another GPS-Trace with a different topic at a time when you think the phone will be connected to WIFI. Sometimes it takes a second try to get good results!
I traced the person but the location is incorrect.
When we calculate the location of a phone, we use IP address information to do so..
The IP-address is an address that is specific to that phone only.
This can work pretty well when someone is using WIFI at the moment of the trace.
If the person is using GPRS or 4G the results can be less accurate as the IP is bound to a much larger area. Of course this differs from city to city.
Something else that can cause a wrong location to be sent to you is a so called VPN.
A VPN is a computer in the middle that protects the phones real IP from being traced.
The owner of the phone may have installed VPN software , but some phone companies also do this for their customers.
In the first email we send you, you can see to what company the IP belongs.
You can look up this company and find out if it’s a VPN provider or not.
I traced the person but the exact location is incorrect.
When we grab the exact location of a phone, we do so by activating the GPS that is built in to the phone. We use the original coordinates and do not edit this in any way. If the address is off by a couple of kilometers, than this is the result of bad reception. Sometimes when inside a building, reception can be pretty bad. In such case the phone will use it’s last know location. This can be a couple of kilometers away from the actual location. If this happens you could try sending another GPS-Trace at a later time.
I did a GPS-Trace and I can see the SMS was delivered but the person won’t open the link!
Unfortunately this happens. Some people don’t trust links that are received via SMS.
- Locate any telephone worldwide
- Receive notifications on leaving a country
- Request advanced Telecom data
- Send an SMS anonymously, and much more